Shipping & Delivery
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Most orders are shipped same day, but in some instances, it can take 1-3 business days. You can check out all details on all ship times here.
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We offer free shipping on all US orders over $49, but if you are part of our CR Rewards program, or in another country that may vary. You can see all the details here.
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Yes, we ship our products internationally.
Click here to see all details on shipping costs and timelines.
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Colleen Rothschild offers a great 30-day return policy. If you are unsatisfied with your purchase and would like to return or exchange you can set that up on our website here or email us at info@colleenrothschild.com for assistance.
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Please email us at info@colleenrothschild.com for any changes to your purchase. Orders are typically shipped the same day, but we will do our best to honor your request.
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Please email us at info@colleenrothschild.com with
your order number and photos of the damaged product(s). We will assist you with a replacement asap.
Customer Accounts
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After adding all your items to your shopping cart, click CHECKOUT on the shopping cart page. You will be taken to a new page to collect your contact information. On the right-hand side, you should see a box for “Gift Card or Discount Code”. Type in your code and click APPLY. Your discount should then appear below.
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To register for an account, you can simply do so at checkout, or you can go on our website and click on the profile icon in the upper right corner. From there you will click REGISTER and enter your information.
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To sign into your account, you click on the profile icon in the upper right corner on our website. From here you will enter your email, password, and then click SIGN IN.
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You can earn loyalty points by shopping and completing several different actions. Click here to get more information on our Beauty Capsule Program!
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You can redeem points for product and cash off on the My Account Page and Rewards page. You can also apply points to redeem for cash off during checkout pending you have enough points for this feature.
Points do expire after 12 months. If you have any questions about your currently Beauty Capsule Program status email us at info@colleenrothschild.com.
Products
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We do not have any samples available to send out. However, we have a great 30-day return policy, which allows you time to try the products. If you are unhappy with the results, you may send them back for a full refund. You can read more on our return policy here.
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Yes, we have a cruelty-free philosophy. We do not conduct animal testing with our products or ingredients, nor do we ask others to test on our behalf.
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Our products are not certified gluten free or vegan with the exception of our CBD Face Oil, which is certified vegan. If there is a particular product that you are interested in, we include a complete ingredient list on each product page. However, if you don’t find what you’re looking for, please do not hesitate to contact us.
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Colleen Rothschild products combine a perfect blend of botanicals and advanced scientific ingredients from around the world. Every ingredient is selected for its
efficacy and safety.All our products are formulated without:
- Parabens
- SLS/SLES Sulfates
- Triclosan
- Formaldehyde
- PABA
- Toluene
- Benzene
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All our products are formulated to be highly effective and provide optimal results. We are unable to supply our exact percentages, as this is part of our proprietary formulation.
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Our skincare products are made using a variety of natural and botanical ingredients. Natural ingredients are not uniform. Slight changes in color or fragrance are simply a result of natural variations in the materials used to make our products. This is no way impacts the effectiveness of the ingredients
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Most of our products are safe for topical use if you are pregnant or breastfeeding. However, please note that it is not recommended to use any type of retinol during this time. We recommend consulting with your doctor on all your current skincare products or if you are making any changes in your skincare routine.
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We recommend trying the Radiant Cleansing Balm, Sheer Renewal Cream, or Vitamin C Treatment Complex, all formulated with ingredients that can help calm and soothe redness. With any medical condition, we always recommend consulting with your doctor when trying a new product.
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Morning:
- Radiant Cleansing Balm
- Sheer Renewal Cream
Evening:
- Radiant Cleansing Balm
- Dual Enzyme Polish (1-2x per week)
- Clarifying Detox Mask (1-2x per week)
- Extreme Recovery Cream
- Face Oil No9
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Colleen Rothschild products are currently only sold on our website.
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Level E3 is a proprietary delivery system technology that helps key ingredients work more effectively – to penetrate deeper, last longer, and work smarter.
Returns & Exchanges
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We hope you love your Colleen Rothschild products, however we understand that sometimes things don’t work out. Colleen Rothschild offers a 30-day return policy.
All you need is your order number and zip code. You can find your order number in your Colleen Rothschild email confirmation. Then simply go to our return portal.
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There is a $7 handling fee for all returns that will be deducted from your refund. Original shipping costs are non-refundable.
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While our returns are processed quickly, please allow up to 14 days from when items are received for your funds to be available. Your refund will go back to your original form of payment.
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Exchanges can be made through our return portal. We also offer store credit as an option.
Afterpay
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Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
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Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
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Installments with Afterpay can only be applied to purchases made on colleenrothschild.com website.
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Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
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All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
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Check out the Afterpay Payments FAQ.
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Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
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Yes, transaction value limits apply to purchases made on colleenrothschild.com using Installments by Afterpay.
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Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
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If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
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If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
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Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and charge the remaining amount to your third payment.
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If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
